LibanMall
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Privacy Policy

 

Last updated: April 2026

Welcome to LibanMall.com.

This Privacy Policy explains how LibanMall collects, uses, stores, shares, and protects personal information when you use our website, create an account, place an order, register as a seller, contact sellers, or use any services available through LibanMall.

By using LibanMall.com, you agree to the collection and use of information as described in this Privacy Policy.

1. About LibanMall

LibanMall is a Lebanese online marketplace that allows independent sellers, businesses, brands, boutiques, artisans, and shops to create their own online store and sell products to customers across Lebanon.

LibanMall provides the platform, website, seller tools, order system, customer communication tools, marketing features, and related digital services.

Unless clearly stated otherwise, products listed on LibanMall are sold by independent sellers, not directly by LibanMall.

2. Information We Collect

LibanMall may collect information from customers, sellers, visitors, and users of the platform.

This may include:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Account login details

  • Order details

  • Product enquiries

  • Store information

  • Seller business name

  • Seller contact details

  • Seller logo, images, descriptions, and uploaded content

  • Messages sent through contact forms or seller enquiry tools

  • Payment confirmation details for seller subscriptions, where applicable

  • Technical information such as IP address, browser type, device type, pages visited, referral source, and website activity

We only collect information that is needed to operate, improve, secure, and manage the marketplace.

3. Information Customers Provide

When customers use LibanMall, they may provide information when they:

  • Create an account

  • Place an order

  • Contact a seller

  • Use a product enquiry form

  • Subscribe to updates

  • Contact LibanMall support

  • Submit a complaint or request

  • Use the website checkout or account area

Customer information may be shared with the relevant seller where needed to process and deliver the order.

For example, when a customer places an order, the seller may receive the customer’s name, phone number, delivery address, order details, and any information needed to fulfil the order.

4. Information Sellers Provide

When sellers register or use LibanMall, they may provide:

  • Business name

  • Contact person name

  • Email address

  • Phone number

  • Store name

  • Store description

  • Logo and banner images

  • Product images and descriptions

  • Delivery information

  • Return and refund policy

  • Social media links

  • WhatsApp number

  • Subscription or payment confirmation details

  • Any other information needed to create and manage the seller store

Sellers are responsible for ensuring that all information they provide is accurate, lawful, and up to date.

5. How We Use Your Information

LibanMall may use collected information to:

  • Create and manage user accounts

  • Create and manage seller stores

  • Process customer orders

  • Send order notifications

  • Allow sellers to contact customers about orders

  • Allow customers to contact sellers about products

  • Provide customer support

  • Provide seller support

  • Manage seller subscriptions

  • Verify seller information

  • Improve website performance and user experience

  • Prevent fraud, abuse, spam, and security risks

  • Monitor and protect the platform

  • Send service-related emails or notifications

  • Send marketing messages where allowed

  • Respond to enquiries, complaints, or legal requests

  • Comply with applicable laws and regulations

  • Improve LibanMall’s services, features, and marketplace operations

6. Cash on Delivery and Payment Information

LibanMall currently supports a marketplace model where customer orders may be paid by Cash on Delivery, depending on the seller and available checkout options.

Where payment is made by Cash on Delivery, payment is normally collected directly by the seller, the seller’s staff, or the seller’s delivery representative.

LibanMall does not usually collect or store customer card details for cash-on-delivery orders.

If LibanMall introduces online payments, payment processing may be handled by third-party payment providers. In that case, payment information may be processed securely by the relevant provider according to its own privacy policy and security practices.

7. Sharing Information with Sellers

When a customer places an order or contacts a seller through LibanMall, we may share the necessary customer information with the relevant seller.

This may include:

  • Customer name

  • Phone number

  • Email address, where needed

  • Delivery address

  • Order details

  • Product enquiry message

  • Any information needed to complete delivery, support, returns, refunds, or customer service

Sellers may only use customer information for legitimate order fulfilment, customer service, delivery, returns, refunds, and legally permitted business purposes.

Sellers must not misuse customer information, sell it, share it without authorization, or use it for spam or unrelated marketing.

8. Sharing Information with Service Providers

LibanMall may share information with trusted service providers who help us operate the platform.

These may include:

  • Hosting providers

  • Email service providers

  • Security and anti-spam services

  • Analytics tools

  • Payment or subscription confirmation providers

  • AI service providers

  • Technical developers or support providers

  • Delivery or communication tools, where applicable

These providers may only access information needed to perform their services.

9. Jenny AI and AI Tools

LibanMall may provide AI-powered tools, including Jenny AI Assistant, to help sellers create product descriptions, SEO content, captions, images, prompts, marketing material, social media ideas, or related content.

When sellers use Jenny AI or other AI tools, information entered into those tools may be processed by LibanMall and/or third-party AI service providers for the purpose of generating the requested output.

Sellers should not enter sensitive personal information, customer private information, confidential business information, payment data, passwords, or legally restricted information into AI tools.

AI-generated content is provided “as is” and may be inaccurate, incomplete, fabricated, misleading, or unexpected. Sellers remain responsible for reviewing and approving any AI-generated content before using or publishing it.

10. Cookies and Tracking Technologies

LibanMall may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • Keep users logged in

  • Remember cart contents

  • Remember preferences

  • Improve website speed and performance

  • Understand how visitors use the website

  • Help secure the platform

  • Support analytics and marketing features

Users can usually control or disable cookies through their browser settings. However, disabling cookies may affect website functionality, including account login, cart, checkout, and seller dashboard features.

11. Website Analytics

LibanMall may use analytics tools to understand how visitors use the website.

Analytics information may include:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • Referral source

  • General location based on IP address

  • User activity patterns

This helps us improve the website, fix issues, understand marketplace performance, and enhance user experience.

12. Marketing Communications

LibanMall may use your contact information to send updates, offers, announcements, seller information, platform news, or promotional messages where allowed.

You may unsubscribe from marketing emails where an unsubscribe option is provided.

Service-related messages, such as order updates, account notices, seller subscription notices, security alerts, or important policy updates, may still be sent even if you opt out of marketing messages.

13. Data Security

LibanMall takes reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, server, internet transmission, or digital system can be guaranteed to be 100% secure.

Users and sellers are responsible for keeping their login details secure and for notifying LibanMall if they suspect unauthorized access to their account.

14. Data Retention

LibanMall may keep personal information for as long as needed to:

  • Provide services

  • Manage accounts

  • Process orders

  • Handle disputes

  • Support sellers and customers

  • Maintain business records

  • Comply with legal, tax, accounting, or security obligations

  • Prevent fraud or misuse

  • Enforce our Terms & Conditions and Seller Terms

When information is no longer needed, we may delete, anonymize, or securely archive it.

15. Customer Data Held by Sellers

Because LibanMall is a marketplace, sellers may receive customer information needed to fulfil orders.

Sellers are independently responsible for protecting customer information they receive through LibanMall.

Sellers must only use customer data for legitimate purposes, such as order fulfilment, delivery, customer support, returns, refunds, and legally permitted communication.

LibanMall is not responsible for a seller’s misuse of customer data unless the misuse was directly caused by LibanMall.

16. User Rights

Depending on applicable law, users may have the right to:

  • Request access to their personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to certain processing

  • Withdraw marketing consent

  • Request account closure

  • Ask questions about how their information is used

Some information may need to be kept for legal, accounting, fraud prevention, dispute resolution, order history, or legitimate business reasons.

To make a privacy request, please contact LibanMall using the contact details published on the website.

17. Children’s Privacy

LibanMall is not intended for children under the age of 18.

Sellers must be at least 18 years old.

If we become aware that we have collected personal information from a child without proper authorization, we may delete the information and restrict the account.

18. Links to Third-Party Websites

LibanMall may contain links to seller websites, social media pages, WhatsApp links, payment providers, delivery providers, or other third-party websites and services.

LibanMall is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Users should review the privacy policies of any third-party websites they visit.

19. International Services and Third-Party Processing

Some service providers used by LibanMall may process or store data outside Lebanon.

By using LibanMall, you understand that your information may be processed by service providers in other countries where data protection laws may differ.

LibanMall aims to work with service providers that use reasonable security and privacy practices.

20. Legal Compliance and Protection

LibanMall may disclose information where necessary to:

  • Comply with applicable laws or legal requests

  • Respond to court orders or government requests

  • Protect LibanMall’s rights, property, users, sellers, and platform

  • Investigate fraud, abuse, spam, or security issues

  • Enforce our Terms & Conditions or Seller Terms

  • Prevent harm, illegal activity, or misuse of the platform

21. Business Transfers

If LibanMall is sold, merged, transferred, restructured, or involved in a business transaction, user and seller information may be transferred as part of that transaction.

In such case, the new owner or operator may continue to use the information according to this Privacy Policy or an updated version.

22. Changes to this Privacy Policy

LibanMall may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of LibanMall after updates are posted means you accept the updated Privacy Policy.

23. Contact Us

For privacy questions, requests, or concerns, please contact LibanMall through the contact details published on the website.